Service support is great, but
The Nest thermostat is okay but touchy when you turn the control dial. The app should let you control all functions, but doesnt. I had more wires than listed on the Nest tutorial so I called Customer support. On hold less than 5 minutes. Told Heather my problem and she connected me with a technician. He helped me for one hour and fifteen minutes install my thermostat. Both were extremely pleasant and helpful. Best experience I have ever had. Would have given 5 stars but I am rating the app, not the support.
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Nest